Privacy Policy

1. Introduction

LATVI Group LLC ("Latvi Group", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and safeguard personal information when you visit our website (latvigroup.com), submit inquiries, or interact with our communication automations and services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Submit an inquiry via our contact form or demo request.
• Communicate with our 24/7 bilingual AI assistants via SMS, call, or web chat.
• Schedule a consultation or book an automated appointment.
• Subscribe to our services or make a payment via our secure payment processor.

The types of information collected include:

• Contact details: Full name, business name, email address, mobile phone number, and physical business address.
• Service inquiries: Trade/industry category (landscaping, roofing, beauty, HVAC, etc.), workflow preferences, and project details.
• Technical data: IP address, browser type, device information, and website usage statistics collected via cookies.

3. How We Use Your Information

We use collected data solely for legitimate business operations:

• To deliver requested demonstrations, workflows, and automated responses.
• To send transactional and informational SMS messages (e.g. appointment reminders, confirmations, customer care alerts).
• To provide customer support and respond to inquiries within 60 seconds.
• To process invoices and payments for our Starter, Growth, and AI Pro agency tiers.
• To maintain system integrity and comply with legal or regulatory obligations.

4. Text Messaging (SMS) Terms & Compliance

When you check the SMS consent checkbox on any Latvi Group form, you explicitly authorize Latvi Group LLC to send you text notifications regarding your inquiry, demo appointments, and service updates.

• Opt-in: Opt-in requires an explicit, unchecked-by-default action by you. Consent is not a condition of purchase.
• Opt-out: You may cancel the SMS service at any time by texting STOP. After texting STOP, you will receive a single confirmation message confirming that you have been unsubscribed.
• Help: For help, reply HELP to any message or contact our team directly at hello@latvigroup.com.
• Rates & Frequency: Message frequency varies based on your inquiry and interactions. Message and data rates may apply depending on your mobile carrier plan.

5. Third-Party Sharing Restrictions

We do not sell, rent, or trade your personal information. Under no circumstances will your mobile phone number, SMS opt-in status, or consent records be sold or shared with third parties, affiliates, or lead generators for marketing purposes.

We only transmit necessary transactional data to trusted service providers who operate under strict confidentiality agreements (e.g. cloud hosting infrastructure and secure payment processors like Stripe).

6. Data Security & Retention

We implement industry-standard administrative, technical, and physical safeguards to prevent unauthorized access, disclosure, alteration, or destruction of your personal data. We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Contact Information

If you have any questions or concerns regarding this Privacy Policy or your data, please contact: